In short
Between a customer and a business, a dispute can quickly turn into a threat of bad reviews or a broken relationship. Wassit reframes each message into a specific, private request for redress, to preserve the business relationship where possible. You approve every message before it is sent.
Using Wassit in Fez
In Morocco, a single conversation often switches between Darija and French. Wassit rephrases each message in the language it was written in: Arabic (a message written in Darija is rendered in simple Modern Standard Arabic) or French.
What the AI does in this type of conflict
- Reframes reputation threats into private requests for redress.
- Separates the problem from the person handling it.
- Brings out what each side is willing to offer.
Rephrasing example
What you write
Your service is a scam. If I don't get an answer, I'll trash you on every review site.
What they will read
Party A is not satisfied with the service received and is waiting for an answer. They would like to find a solution directly with you before considering leaving a review.
✓ Reviewed and approved by you
Four steps, and you stay in control at each one
- You write, as it comesNo filter. This first draft stays between you and Wassit.
- The AI spots what hurtsJudgments, comparisons, blame, threats: the four patterns that shut a conversation down.
- You review and chooseTwo or three rewrites. Keep one, edit it, or start over. If the message was heated, there's a short pause first.
- They read something they can hearWith a note that you reviewed and approved it.
Limits
Wassit gives no legal advice and replaces neither an official complaints procedure, nor a lawyer, nor a consumer ombudsman.
Frequently asked questions
Is Wassit available in Fez?
Yes. Wassit is an online service: it can be used in Fez from a phone or a computer, with no appointment. It is not an in-person mediation office.
Which language can I write in?
In Morocco, a single conversation often switches between Darija and French. Wassit rephrases each message in the language it was written in: Arabic (a message written in Darija is rendered in simple Modern Standard Arabic) or French. Each message is rephrased in the language it was written in, so agree on a common language with the other party.
Does the other person need to be in Fez too?
No. Both parties can be anywhere: all you need is an email address or a phone number to invite the other person.
Can I invite a company?
Yes, as long as you have the email address or phone number of a contact person. The invited person creates an account to reply.
Are the exchanges contractually binding?
No. The AI’s suggestions are never binding. An agreement is only recorded once both parties confirm it.
Does the other party see my original message?
Never. They only read the version you have reviewed and approved. If you paste aggressive text back into the suggestion, it is checked again before it is sent.
Ready to write the first message?
Your original message is never shown to the other party. Creating an account and opening your first case are free.
Start a mediation